FAQ

Brand and values

The name is a pun on Punk. The “J” is also associated with the name of the founder of the Jacinto brand. It also means the brand’s concern with the sustainability and the reuse of what was supposed to be garbage (junk), in this case the damaged fire hoses.

They are entirely manufactured in Portugal and our main suppliers are located within a radius of 10 km. Also they are companies who share our values of integrity, transparency and responsible manufacturing.

For each pair we sold, we make a donation to help volunteer firefighters’ humanitarian associations. And for every meter of damaged hose that them supply us, we also make a donation.
On average, for each pair sold, around 20€ are donated to help humanitarian associations of volunteer firefighters.

One of the key points is exactly our slogan “Buy Less, but better”: Create products that are more durable allow our costumers to buy less and by doing that we will have a more sustainable management of resources.
However, we do not limit this concept to buying less, we also defend respect for workers and human rights and, therefore, we choose suppliers and partners with ethical values similar to ours. We also take environmental measures like choosing materials with a more responsible, sustainable and ecological manufacture.

For us, fashion is a form of expression and identity for each person. Assigning a gender to a product is to limit freedom of expression and identity.

Shoes

In terms of style, our shoes combine the union between “punk” and “hipster”. The idea was to bring together a more careful, aesthetic and perfect side that characterizes the “hipster” with a more irreverent side, connected to music and full of “sex appeal” that characterizes “punk” . London’s creative spirit is very present, and this brings products contemporary with a bold design. But the originality of the models and the personal touch lies in the reuse of damaged fire hoses.
In a broader concept, J-UNK footwear translates into a combination of values, what we call the triangle of virtues, where environmental, social and ethical values are materialized in the same product, contributing to a more sustainable consumption.

Like any product, its durability depends on the use and conservation that each customer gives to them. However, we can say that each shoe is manufactured with high quality materials that give a high durability and a natural, slow and gradual ageing. To further increase this natural durability, we are also available to repair shoes for customers who wish to extend the life of their shoes.

All models have an aesthetic and functional handle made of damaged fire hoses. Also some of the soles haves incorporate into the rubber 15% of recycled damaged fire hoses.

In the exterior, we use vegetable tanned leather, a leather whose tanning process is more sustainable and ecological and that allies advantages in terms of health and comfort of the feet. The lining is made with BioLeather, a material that is 100% biodegradable in just 15 days. Our laces are made of cotton and the insoles with natural leather. Most of them are supplied with two anatomical insoles to fit all feet.

Vegetable tanned leather uses a method of tanning called “vegetable” because of the natural tannins used in the tanning process like tree barks, leafes or roots. This is one of the oldest methods of tanning known, but nowadays, less than 10% of the world’s leather is tanned with this method. It’s a more sustainable method, brings health benefits to the user and guarantees a high durability of the product while giving it uniqueness.

All our models are available from 35 to 45 (EU size).

Purchases and Payments

Yes, you can do your shopping as a guest.

Yes, J-unk Online Store as your data (including the payments) protected through data transmission encryption and SSL digital certificate.

We recommend you to order your regular size. If you have doubt between two sizes chose the higher one. For a more accurate decision you can download our size guide at: https://www.j-unk.com/size-guide/.

It’s very simple, add the product you want to buy to the cart, select checkout and in the next step enter your code in the second box on the right at the coupon code field, click apply and the discount will be applied to the value of your purchase.

It is not possible to change an order online, however, if it has not yet been shipped, you can contact us and request the change via e-mail to info@j-unk.com.

It is not possible to cancel an order online, however, if it has not yet been shipped, you can contact us and request cancellation via email to info@j-unk.com.

Payments can be made by credit/debit card, Paypal, Klarna, MBway*, ATM* or bank transfer.

*These payment methods are only valid in Portugal.

With Klarna you have a simple payment option that allows you to split your purchase into 3 payments without interest.

The first payment is made when the order is processed and the other 2 are made automatically every 30 days, from a debit or credit card of your choice. With Klarna, you have the flexibility to buy without additional interest.

To buy with Klarna follow the steps bellow:

  1. Add your purchase to the cart
  2. Select Klarna at checkout and get your payment details
  3. Manage your order and payments at Klarna app

Visit the Klarna FAQ page for more informations.

Yes, your data is protected through data transmission encryption and SSL digital certificate.

Payments can be made in Euro, US Dollars and Pond Sterling by changing the website’s currency selector.

Shipping, Exchanges and Returns

PORTUGAL – mainland and islands | for purchases over €75 shipping costs are free and for purchases under €75 have a cost of €6

SPAIN – peninsular | for purchases over €75 shipping costs are free and purchases under €75 have a cost of €8

OTHER REGIONS | The amount will be informed in the checkout process, before completing your order, and depends on the final destination, weight and purchase value.

All our orders are shipped the same day or the next day depending on whether the order is placed before or after 12pm. After shipment, the delivery time depends on the final destination:

PORTUGAL and SPAIN: 1 to 2 business days for mainland, 2 to 3 business days for the islands.

EUROPE: about 5 working days.

USA: for USA we use express delivery, it takes about 2 working days.

Yes, you can make exchanges up to 30 days or returns up to 15 days.

You must get in touch with us informing the number of your order (or your name and contact) through the email info@j-unk.com. After you should send the order to our address: SHOELUTIONS Rua das Corgas, 185 4520 -307 Fornos – Santa Maria da Feira. See more details on our Exchanges & Returns page.

The refund is made through the same payment method you used to make the purchase, except in the case of Multibanco, where we make payment by bank transfer. If you wish to receive the refund in a different way, you must request it when you submit the return request.

You will not have any cost to exchange or return our products, except for the returning shipping costs that may be applied. Please check our Exchanges & Returns page to see more details about it.